Monday, September 10, 2007

Orange mercenary

I'm definitely getting old. I just decided to do something sensible. It's incredibly out of character and hopefully it won't spread, but I'd ask you all to keep a close eye on me in case I start talking about beige.

Anyway, my exciting mobile phone saga continues. I can tell you are all on the edge of your seats, so I won't hold back. As I'm sure you'll recall from previous posts, my main reasons for moving to T-Mobile were to do with their data charges and the shiny new HTC phone that is coming out.

Well. Today I got a call from Orange - the conversation was quite lengthy, so I'll summarise:

O - "Hello Mr Jones, sorry all our other customer service people are so crap at their jobs - did none of them tell you that due to the vast quantities of cash you've spent with us over the years you are entitled to 20 pounds a month of any of our tariffs?"

Me - "No - I said 'I'd like to leave' and they said 'OK then'. It seemed like something of a risky customer retention strategy to me at the time but I didn't like to say anything. What about the data charges?"

O - "Well we cap that so the most you'll pay, if you use at least 20MB every day is 30 a month. Which is still cheaper than switching, because of your discount. They didn't mention that?"

Me - "No, as I say - 'OK then' appeared to be their master plan to get me to stay.....actually one of them did say 'what a shame' but quickly recovered herself from her emotional outburst and proceeded to imply that I was letting her down"

And so on. So I am back in my previous quandary. Do I revert to plan A and get myself a camera phone so I can actually have a camera when I go places? This is a much stronger possibility now I've seen the results of the K810i. Or do I continue to wait for the new HTC shinyness to come on to Orange? I have 4 weeks to decide but I am getting gadget itches and I should pick up a free one before I go spending money again!

It's quite good, I've only been semi-sensible - it looks like I am still driven by my gadget senses so perhaps it was a false alarm after all....

1 comment:

Olivia said...

Hehe... ;)

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